This can happen because many states have highly specific vision plans. If our app hasn't encountered a particular plan before, it may not yet be programmed to fetch it correctly.
If this happens, please email
[email protected] with the patient’s:- First, last, DOB, ID
- Any other identifying details
Or, use the Chat button in the bottom-right corner of the app to reach us directly. Reporting these cases helps us expand our coverage and improve SpexFetch for everyone.
